Travel conditions

Here you can read our general travel terms and conditions that regulate the agreement between the traveler and the tour operator. These special travel terms and conditions replace and/or supplement, where applicable, the General Travel Terms and Conditions that have been developed by the Swedish Consumer Agency in collaboration with industry associations.

Experience Transylvania's general terms and conditions for package tours

The following terms and conditions govern the contractual relationship between Experience Transylvania as a tour operator (hereinafter the "organizer") and the traveler (hereinafter the "traveler") when purchasing a package tour.

General obligations of the traveler

The traveler is responsible for ensuring that he/she has a complete and valid passport and other documents necessary for the trip, as well as, if circumstances require, a visa and the required vaccinations.New Paragraph

The traveler must have completed check-in for all flights included in the package trip in accordance with the itinerary or other instructions.ph


The traveler must comply with the regulations prescribed by the organizer or that apply to the services included in the package tour, such as hotels, airports, means of transport, etc.


The traveler must always behave in a way that does not inconvenience fellow travelers. Serious violations may result in the traveler being rejected by the organizer or its representative from further participation in the trip.

In such cases, the traveler must arrange for their own transportation home and bear the costs incurred in connection with this.



When concluding the contract, the traveler must inform the organizer of their nationality, including information about holding a Swedish or foreign passport and any dual citizenship, in order for the organizer to be able to fulfill its obligation to provide information about any passport and visa requirements. The organizer's obligation to provide information about passport and visa requirements only applies to EEA citizens.


The traveler must immediately upon receipt carefully review the confirmation, tickets and other travel documents and check that the information corresponds to what was agreed and that the name is spelled the same as in the passport. Any errors must be reported to the organizer immediately.

The traveler must immediately notify the organizer of any changes to address, email address, telephone number or other information of importance to the organizer's ability to contact the traveler.


The traveler must follow any rules specified by the organizer for reconfirmation of flights, which are included in individual trips and package trips without a tour leader. Failure to reconfirm means that the airlines concerned have the right to dispose of the reserved seats, and that the traveler may thus lose the right to use the remaining flights.


The traveler should keep up to date with departure locations and departure times, for example by checking information screens immediately after arrival at an airport and contacting airport staff if in doubt about which terminal or exit the flight departs from. This information changes frequently, which is beyond the organizer's control.


If the traveler has not complied with the above obligations, he/she cannot make claims against the organizer, intermediary or subcontractor of the package tour for the consequences that the traveler's failure to comply with these obligations entails.

Price and contracted services

Information in brochures and catalogues, including the Internet, is part of the contract. The information is binding on the organizer, unless the organizer has expressly reserved the right to make changes in the catalogue or brochure and the traveler has been informed of such changes before the contract is concluded. Experience Transylvania reserves the right to make changes to the program if this is done to improve the program.



The traveler must pay the price of the trip no later than the time stated in the contract. The organizer has the right to charge a first installment in connection with the conclusion of the contract (registration fee). If the full price of the trip is not paid at the conclusion of the contract, the remaining amount must be paid at the time specified by the organizer.


The price must be stated in such a way that the price of the entire trip is clearly stated. It must include all services included in the contract as well as mandatory supplements, taxes and fees.

The traveler is responsible for ensuring that he/she has a complete and valid passport and other documents necessary for the trip, as well as, if circumstances require, a visa and the required vaccinations.New Paragraph

The traveler must have completed check-in for all flights included in the package trip in accordance with the itinerary or other instructions.ph


The traveler must comply with the regulations prescribed by the organizer or that apply to the services included in the package tour, such as hotels, airports, means of transport, etc.


The traveler must always behave in a way that does not inconvenience fellow travelers. Serious violations may result in the traveler being rejected by the organizer or its representative from further participation in the trip.

If a package tour requires a minimum number of participants for the tour to take place, the organizer's marketing material must state how many participants are required for the tour to take place and the latest time when the traveler must have been informed that the tour will not take place. If the minimum number of participants required for the tour to take place is not reached, the organizer has the right to cancel the tour. In such cases, the traveler is not entitled to compensation.

Before the contract is concluded, the organizer must inform the traveler about passport and visa requirements and any health regulations that will apply during the trip.


The organizer's obligation to provide information about passport and visa requirements only applies to citizens of states within the European Economic Area (EEA). If the traveler is not a citizen of such a state, the traveler is responsible for finding out what applies to passport and visa requirements.


Before the contract is concluded, the organizer must provide the traveler with information about the possibility of taking out travel insurance and/or any cancellation insurance/protection. Cancellation insurance/protection cannot be added retrospectively. If the organizer offers cancellation insurance/protection and the traveler wishes to take out such insurance through the organizer, the traveler must inform the organizer of this at the latest when the contract for the purchase of the package tour is concluded.

Conclusion of the agreement

The agreement becomes binding on the parties when the organizer has confirmed the traveler's order in writing.


The organizer must confirm the traveler's order without delay.

Amendment of the agreement

Price changes


If cost increases occur for the organizer after the agreement has become binding on the parties, the organizer may increase the price of the trip by an amount corresponding to the cost increases if these are due to:


  • changes in transportation costs, including fuel prices


  • changes in taxes, duties and fees or charges for certain services, such as airport, port, landing and take-off fees


  • changes in exchange rates, which are used when calculating the price of the package tour.


In such cases, the price may be increased by an amount corresponding to the traveler's share of the increase in costs incurred by the organizer for the implementation of the agreement.


For example, if a fee increases by € 10 for each passenger, the price may be increased by the same amount. The right to a price increase as above only exists if the cost increase exceeds € 10.

Traveler's cancellation of the package tour - general provisions

The traveler's cancellation of the trip must be made in the manner specified in the agreement. Unless otherwise stated, the cancellation must be made in writing.


The cancellation cost is always at least € 100 per traveler.


The traveler's and the organizer's right to withdraw from the agreement due to force majeure.


Both the organizer and the traveler have the right to withdraw from the agreement if, after the agreement has become binding on the parties, a natural disaster, act of war, general strike or other intervening event occurs at or near the destination or along the planned route, which significantly affects the implementation of the trip or the conditions at the destination at the time the trip is to be carried out. If the traveler or the organizer withdraws from the agreement on the basis of this provision, the traveler is entitled to a refund of what he/she has paid under the agreement. If the organizer withdraws from the agreement on the basis of this provision, the traveler is not entitled to damages.

Cancellation protection and cancellation insurance


If the traveler has entered into an agreement on cancellation protection or cancellation insurance, the trip can be canceled in accordance with the special terms and conditions that apply to the cancellation protection or cancellation insurance.


The price does not include cancellation insurance. Experience Transylvania refers to ERV or other insurance companies regarding cancellation and insurance.


The traveler can protect themselves against cancellation costs for the trip by taking out cancellation insurance when registering.


Errors and shortcomings

Complaint

In the event of a fault in the agreed services, the traveller must immediately, after he/she has noticed or should have noticed the fault, complain to the tour operator, its representative or the subcontractor to whom the fault relates, in order to give them the opportunity to remedy the fault. Complaints should, if possible, be made at the destination.


If possible, the traveler should ensure that the complaint is documented in writing by the organizer or its subcontractor on site.


Limitations on the organizer's liability


The organizer's liability for claims due to damage or defects is limited to the applicable limits of the Warsaw and Montreal Conventions (for air transport) and the Athens Convention (for sea and inland waterway transport). The organizer's liability cannot therefore exceed that of the subcontractor(s) directly responsible for the defective service.


Airlines are directly responsible for the correct execution of transport according to the Warsaw and Montreal Conventions, EU Regulation 889/2002, EU Regulation 261/2004 and the Aviation Act.


The above means that in the event of delayed, lost or damaged luggage, the traveler must first complain to and make their claims against the contracting or transporting airline. The claims must be made as soon as the traveler becomes aware of the events. If possible, the loss or damage report must be made at the arrival airport, where a damage report (so-called PIR report) must be drawn up.


The organizer is not responsible for medications, any valuables such as cameras, cash, jewelry, etc., stored in checked baggage. Some airlines offer special insurance for items that are prone to theft. In such cases, a special declaration must be made directly to the airline upon check-in.


It should be noted that airlines often have agreements with each other about how they will handle each other's flights. To make it easier for the passenger in the event of complaints and grievances, according to the Montreal Convention, he/she always has the right to choose whether the claim should be made to the airline listed on the travel documents (the contracting party) or the airline that actually performs the transport (the carrying party).

Disputes

The parties should attempt to resolve disputes concerning the interpretation or application of the agreement through negotiations.

If the parties cannot agree, the dispute can be heard by the Swedish Complaints Board or by a general court.

Travel Conditions (for tours departing 2025)


This document outlines what Experience Transylvania provides when you sign up for a tour, and what you agree to do while on tour with us.


By signing up for a tour with Experience Transylvania, you are agreeing to these travel conditions. Please read this document carefully before completing your booking request and especially before paying a deposit.


Tour price: The price for the tour you've selected will be guaranteed the moment we receive your deposit. Yet we would like to inform you that some tour prices can change according to group size or depending on major changes in our partner's pricing. In that rare case, we will inform you in advance. You will always have the opportunity to cancel your booking or to choose another alternative package with the same price in that particular case.


Included in the price of each tour: usually, tours, visits, meals and land transfers are included in our tour packages according to the each program. However, we often leave a few meals "on your own" on each tour, so you can enjoy some cities at your own pace and explore local cuisine individually. All our group tours have a local guide/tour leader.


For bespoke/tailored/individual travels, please contact us.


Flights are not included in our tour prices for travelers outside Sweden..


Itineraries are subject to change. The past few years, after the pandemic, have taught us we need to be flexible when it comes to activities, visits and meals that can be organized in safe conditions. We ensure you that our team at Experience Transylvania always do their best to offer you the best, most genuine local experiences, provided that it is done in conformity with all safety and health measures.


Tour payments: as soon as you wish to confirm a booking (after you've received our exact tour dates and prices), you will receive an invoice from Experience Transylvania GV AB (with our head office in Sweden), for a deposit. The deposit, also called a "booking fee" varies between 300 and 500 EUR and will be deducted from the total tour price when you make the final payment.


We accept MasterCard, Visa, and American Express, internet bankning transfers, for all tour payments. Please note that when paying with a credit card, there will be an extra fee of 3% of the amount to be paid added to the final invoice. Please also note that when making an internet bank transfer, it is you as a customer who will pay for the possible international bank transfer fees, depending on your bank.


Your final tour payment is due in our office at least 60 days prior to the start of the tour, in one payment. Your final payment due date will be listed on your tour invoice in your tour account. Missing the final payment deadline may result in your being removed from the tour. If you sign up for a tour less than 30 days before its departure, the entire tour price must be paid, and is non-refundable after 7 days.


Single supplements: all displayed prices are calculated per person, in a shared double/twin room. If you travel on your own, you can either book a single room, or you can ask for sharing a twin room with a fellow traveler of the same gender (we cannot always guarantee we can match you with one though; signing up for a tour and paying for your booking fee implies you accepting to eventually pay for a single supplement and be accommodated in a single room in case we cannot match you with another same-gendered traveler). Single supplements vary depending on each tour and will be specified accordingly.


Cancellations, refunds, and credits: deposits made 60–90 days before a tour departs become non-refundable on the final payment due date. If you book a tour less than 60 days before its departure date, the entire tour cost becomes non-refundable after 7 days. Once your deposit refund date has passed, your deposit will not be refunded under any circumstance.


Refunds, cancellations of group tours, and postponing of tours will always be based on medical facts, certificates and authority decisions. Refunds will not be offered for, for example, personal worry regarding pandemic spreading, presupposed war risks or other similar individually appreciated causes. Experience Transylvania complies with the national and international authority recommendations and rules and will only cancel or postpone a tour when there is an official recommendation of these authorities based on which the tour may set the travelers or the staff at risk.


Insurance: we strongly recommend that you have an appropriate insurance prior to booking or paying for a deposit. A good insurance should cover for situations such as cancellation due to medical conditions or other events that can force you to cancel or interrupt your tour. Also, in relation to covid-19 pandemic and post-pandemic, please be extra aware of any possible inconvenience and try to prevent these by choosing the right type of insurance in your home country. By paying with your credit card, you may expect some insurance issues to be covered, but please be aware that this kind of insurance can sometimes be insufficient. Therefore, check all details with your insurance company in advance. We will not be able to refund any cancellation.


Participation: we strive for offering all guests a fantastic experience. Therefore we oblige to offer our best service. We also expect all guests to respect all fellow travelers, local hosts, our guides, our drivers and other staff members. As a member of our travel group, you will be expected to comply with local regulations.


Tour member expectations regarding health & safety: at Experience Transylvania we keep high health and safety standards. Tour members will agree to follow all safety precautions and health directives set by our local guide, by our travel producer, and by local officials. This may include maintaining proper social distancing, the use of protection masks (covering your nose and mouth), regular temperature checks, proper handwashing, the use of hand sanitizer, quarantining if you are showing symptoms of covid-19 or other contagious illness. Other restrictions and regulations may apply. Our hotel and restaurant partners ensure thorough hygiene standards and practices to create the safest environment possible for you as a guest. Compulsory vaccination against covid-19 is no longer applicable, yet we recommend you to consult your local vaccination central prior to traveling and check what vaccines are compulsory or recommended for traveling to the specific destination you are booking with us.


We welcome all ages on a tour with us! However, our group tours are aimed for guests who are 18+ of age.
For tailored family trips and tours especially designed for travelers under the age of 18, please contact us. All travelers under the age of 18 need to be accompanied by a legal guardian adult.


We are happy to see you in Transylvania or in one of our other magnificent destinations soon!

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