GDPR

All processing of personal data takes place in accordance with the European data protection regulation "General Data Protection Regulation (GDPR) 2016:679" and based on guidelines that apply within Experience Transylvania.



1. Introduction

This policy describes what personal data Experience Transylvania processes about you, how your personal data is handled and why we process your personal data. The privacy policy also describes your rights towards Experience Transylvania and how you can exercise your rights.

We use cookies on our website to ensure that our services work as well as possible. Read about Experience Transylvania's use of cookies here https://transylvania.se/cookies.

2. Experience Transylvania is the data controller

Experience Transylvania is, unless otherwise stated below, the data controller for the processing of the personal data collected. Below you will find Experience Transylvania's contact details:

Experience Transylvania AB

Corporate number 556883-5101

746 41 Balsta

46 8 68 45 5678

info@transylvania.se

3. What personal data we process

What personal data we process about you depends on which of Experience Transylvania's services you use and what data you share with us. Below you will find information about what data Experience Transylvania processes, why Experience Transylvania processes your data and how long Experience Transylvania stores your data.

3.1 When you visit the Experience Transylvania website:

Today, Experience Transylvania does not use cookies.

3.2 When you purchase our products through our representatives, our partners or online

In order to provide you with the products, we collect the following information. If the booking includes children, we also collect necessary information about the children.

– Passport details, Driver's license details, Passenger details, details from other ID documents.

– Information about your purchases, including what you bought, when and where you bought it, how you paid, and credit or other payment information.

– Social preferences, interests and activities.

– Information about your insurance policies that are relevant to your travels.

– Relevant medical information such as allergies and other dietary information, specific disabilities that would entail different needs during the trip.

– Information about your browsing habits on our website.

– Information that you click on one of our advertisements, including those displayed on other websites and in social media.

– Information about how you access our digital services (IP address, location, operating system and browser).

3.3 Personal data you provide regarding other individuals

When another person uses your personal data to make a booking or to contact us regarding a matter in which you are involved, we use the personal data this person provides about you.

When you provide personal information about other people, you must be sure that they consent to it and that you have permission to provide the information. Where appropriate, you should also ensure that they understand how their personal information may be used by us.

4. Personal data we collect and for what purpose/purpose

4.1 To provide products and services at your request

We need to process your personal data to manage your booking, provide you with the services you wish to purchase and assist you with other orders or returns that you request.

4.2 To manage and improve our services and daily operations

We use personal data to manage and improve our trips, website and other services.

We monitor how our services are used, in order to protect your personal data and to detect and prevent any misuse of Experience Transylvania's services. This helps us ensure that you can use our services safely.

We may use personal data to develop and improve our offering, services, IT systems, security and the way we communicate with you.

4.3 To contact and interact with you

When you contact us, for example by email, via our website (chat booth), telephone or via social media, we may use personal data to help you with assistance or clarification.

5. Share information with partners and suppliers

In order to provide the services you have purchased, we need to share your personal data with our partners and suppliers. These include travel agencies, hotels, airlines, car rental companies, transport companies, and IT suppliers. They only have access to the personal data that is necessary for them to be able to provide their services to you and us.

In order to administer our business, we use various IT services and IT systems. In some of these, personal data is stored and processed. For the systems that are installed locally by us, the data is handled only by our staff. For the services that are installed at our supplier, or that consist of a cloud service, we transfer personal data to them.

We do not sell your personal data to third parties.

6. Transfer to a country outside the EEA area

Our web domain partners, as well as our internal tool suppliers, are all GDPR-approved. Our internal tools such as CRM systems and mail servers are encrypted, which means that all stored data, including your information, is secure. We do not transfer any personal information to countries outside the EEA.

7. Storage of personal data

All personal data is stored. Any sensitive personal data is periodically deleted from our database and from our servers. However, to improve our service, we store your contact details in a secure manner and inaccessible to unauthorized persons. Upon request, we can delete your contact details.

8. Your rights

8.1 Right of access/extract from the register

You have the right to receive information about whether Experience Transylvania processes personal data about you. If so, you have the right to information about, among other things, what personal data is processed, the purposes of the processing, which external recipients receive your personal data and how long Experience Transylvania stores your personal data.

8.2 Correction of incorrect information

You have the right to request that Experience Transylvania correct incorrect or incomplete information about yourself.

8.3 Deletion of certain data

You have the right to request that Experience Transylvania delete your personal data under certain conditions, for example if the personal data is no longer necessary for the purpose for which Experience Transylvania collected the personal data.